24 Hour Cancellation Policy

Spa Etiquette - If you can't make it, please let us know 24 hours in advance.

Your time is important to us. We shall do our very best to ensure that your time with us is a relaxing, leisurely, & fully pampered experience. We do ask, however, that if something comes up wherein you are unable to make your appointment, please allow us - 24 Hours Notice - so that we may have time to fill that time slot with another booking. 


*More advanced notice is required for group bookings & corporate events.


Please understand that with enough notice, we may be able to have another client come in your place to ensure that our therapists do not miss out on the opportunity to sustain their income.  Last minute scheduling changes, same day cancellations & no show appointments are subject to a 100% charge for the services originally booked. Please understand that we are a small spa & our services are in high demand, so 24 hours advanced notice is highly appreciated when you are unable to make an appointment.  Please note that gift certificate holders are subject to the same policy.
 

Thank you for your consideration & understanding. 

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  All Spa Services are By Appointment Only.  Call (650) 863-3848 to book your appointment today.  
2041 Pioneer Ct, Suite 202, San Mateo, CA 94403

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